Refund policy

 

At Vogart Shop, your satisfaction is our top priority! While our items are made to order and crafted with care, we understand that issues can arise. Here's how we ensure a smooth and supportive process:

Returns Policy

We do not accept returns for change of mind since each item is custom-made just for you. However, if your item arrives faulty or damaged, we’ve got you covered!

  • Report the Issue: Contact us within 3 days of receiving your order at vogartshop@gmail.com with photos of the issue.
  • Quick Assistance: After your issue has been accepted, you would have the option to get a full refund or request a reprint, and you will receive another one without any extra (doesn't count if you ordered a wrong size)

Note: Items sent back without prior approval cannot be accepted.

Damages & Issues

We take quality seriously! Please inspect your order upon arrival and reach out to us immediately if:

  • Your item is defective or damaged.
  • You received the wrong item.

Contact us at vogartshop@gmail.com within 3 days, and we’ll work swiftly to make it right.

Exchange 

To maintain fairness and transparency:

  • Gift cards are non-returnable.
  • Exchanges are not available as each item is specially made to order.

Refunds – Simple & Stress-Free

Once we receive your email and it gets approved by our POD company, we’ll notify you about the refund status.

  • Approved Refunds: Automatically processed back to your original payment method within 10 business days.
  • If it’s been more than 15 business days since your refund approval, email us at vogartshop@gmail.com, and we’ll assist you promptly.

We’re Here to Help!
For any questions or concerns about your order, don’t hesitate to reach out at vogartshop@gmail.com. We’re committed to making your experience with Vogart Shop exceptional!

Refunds
We will notify you once we’ve received your email, and let you know if the refund was approved or not in the next 3 days. If approved, you’ll be automatically refunded on your original payment method within 10 business days or you could request a reprint. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at vogartshop@gmail.com.